Shipping And Delivery Policy

Shipping and Delivery Policy

At Smart Boards, we are committed to providing our customers with a seamless shopping experience. We take all necessary precautions to ensure that your order is delivered intact and on time by our delivery partners.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping Charges:

Customers are responsible for shipping and delivery charges .The charges are based on the weight and size of the product, and the destination to which it is being delivered. You will be able to know the delivery charges when you place your order.

Delivery Timeline:

We strive to deliver your order as quickly as possible. The delivery timeline depends on various factors, including the destination, the weight and size of the product, and the delivery option you choose. For orders within Nairobi, we aim to deliver within 1-12 hours of order completion. For orders outside Nairobi, We strive to dispatch your order within a maximum of 2 business days. You can also specify a preferred delivery date when placing your order. However, please allow additional time for delivery, which depends on the courier’s transit times.

Pick-up Stations:

We offer two delivery options: doorstep delivery via courier service or in-person pick up from designated drop-off centers. You can choose the delivery option that best suits your needs.

How to Track Your Order:

To track your order, please contact our Customer Service Center by email at sales@smartboards.co.ke or by phone at +254 751 626 694 or whatsApps +254 751 626 694 . We will provide you with real-time updates on the status of your delivery.

We hope this policy provides you with all the information you need to make your shopping experience with Smart Boards as smooth and hassle-free as possible.

Touch. Collaborate. Innovate

Shipping And Delivery Policy